Company Processess
Invoice and billing
Calmony Policies
- What are the payment limits for Calmony client accounts?
- How do I close a Calmony client account?
- What are the requirements for Calmony account names and nominated business accounts?
- How do I handle a landlord who has a care of (c/o) address as their permanent address?
- How do I set up a new customer on the Griffin portal?
- How do I handle an outbound payment recall request for Modulr or Griffin accounts?
- How do I handle an inbound payment recall request on a Modulr account?
- How do I move a client from agentOS/agentPay to Calmony Only?
- How do I add new users to a Calmony account, and how are authenticator resets handled?
- What is the full process for completing a Calmony client account application?
- What is the process for chasing paying and non-paying Calmony clients?
- Customer Duty, Vulnerable Customers & Complaints Policy (FCA)