How do I set up a new customer on the Griffin portal?

Note: This article is intended for internal staff use only and is not intended for clients.

For Limited Companies

1. Griffin Setup — Initial Steps

• Add the customer to the Griffin portal.
• Obtain the legal ID from the application and supporting documents.
• Copy the ID&V URL for each person, adding their full name.
• Provide Michaela with the legal ID and ID&V URLs.

2. Initial Setup in Griffin

• Navigate to 'Applications' in the left-hand navigation.
• Click the 'Add a Customer' button.
• Select Company as the customer type.
• Select the appropriate onboarding workflow:
  • LTD Company Landlord
  • LTD Company Property
  • LTD Company
• Enter the company number to find the company.
• Check the registered address matches the application.

3. Director Information

• Update any missing information on director records.
• Nationality and tax residency should default to United Kingdom unless otherwise specified.
• Date of birth is required.

4. People with Significant Control (PSCs)

• The shareholder should already be listed — there is generally no need to use 'Add a PSC'.
• If a PSC also appears as a director, select the 'Linked to a director' option and enter their ownership percentage.

5. Additional Information

• Enter the trading name from the company's website.
• Enter the company phone number from the website; if unavailable, use the applicant's mobile.
• Enter the company email from the website; if unavailable, use the applicant's email.
• If no company website exists, enter calmony.co.
• Leave social media blank.
• Categorise the business as one of the following:
  • Letting agent
  • Estate agent
  • Letting and estate agent
  • Property management
  • Block management
  • Right to manage
  • Right to rent (if a large landlord)
• Enter turnover from the application form.
• For initial deposit, enter the upper limit from 'Expected Monthly Payment In and Out'.
• Source of funds: select Property/asset sale only.
• Purpose of account: select Client Money only.
• Answer No to remaining questions.
• Enter company tax residency and UTR number.
• Answer No to accounts receiving cash deposits.

6. Property Details

• Enter property details.
• Enter type of landlords (default to 100% residential if not specified).
• For intended money to receive, select Tenant Rental Income.
• Set landlord HMO status to Not Applicable if not specified.
• Select No for HMRC registration.
• Complete CMP status.

7. Final Steps

• Tick both declaration boxes and complete the submission.

For Sole Traders

1. Personal Information

• Add middle name(s) in the first name field — do not use the middle name field.

2. Business Information Setup

• Set Business Owner to Yes.
• Select Real Estate: Property Management as the Industry Type.
• Enter the trading name; if no specific trading name is used, enter the person's name.
• Add the business start date (if unknown, use the earliest transaction date from bank statements).
• Leave number of employees blank.
• Set purpose of account to Bills and Repayments.