Skip to content
English - United Kingdom
  • There are no suggestions because the search field is empty.

What are the client leaving packs and how are they used?

Client leaving packs are custom report packages used to export internal system IDs for data migration purposes. They are created under the System Administrator account and must be run by agentOS staff. The charge for these reports is £750 + VAT.

Note: This article is intended for internal staff use only and is not intended for clients.

What are client leaving packs?

When a client leaves agentOS, they may need to migrate their data to another system. Internal system IDs (such as those used for data imports) are not included in standard exports, as these are agentOS's intellectual property. However, agentOS can produce these IDs for clients using custom reports as part of a leaving pack.

These reports are not visible to clients directly, as they are created under the System Administrator account. They must therefore be run and exported by agentOS staff on the client's behalf.

What the leaving packs include

The leaving packs include custom reports covering:

Charge

The charge for producing client leaving pack reports is £750 + VAT.

Process

  1. The custom report package files are installed under the System Administrator account.
  2. agentOS staff run and export the reports, as clients cannot access these reports themselves.
  3. The exported data is provided to the client for use in their data migration.

If a client requires a leaving pack, contact support@agentos.com to initiate the process.