How do I handle a landlord who has a care of (c/o) address as their permanent address?

Note: This article is intended for internal staff use only and is not intended for clients.

A Griffin Address is a separate address type used specifically for verification purposes. Where a landlord's permanent address is a care of (c/o) address, the Griffin Address can be added to hold the actual residential address used for identity verification, whilst the permanent address (e.g., the c/o address) continues to be used for correspondence as normal.

In practice:

• If a landlord's permanent address on their record is a care of address, add their actual residential address as the Griffin Address.
• Griffin will use the Griffin Address for verification rather than the permanent address.
• The permanent address remains on the record and is used for correspondence.

This approach allows care of addresses to be retained for correspondence without causing issues during the verification process.