Verifying a landlord with a Power of Attorney in place
If a landlord receiving funds can't complete the ID&V process themselves and someone else holds Power of Attorney for them, we can verify them through our banking partner Griffin's vulnerable customer process instead.
In this case, the landlord is verified manually using documents provided on their behalf, rather than through the usual ID&V link.
Step 1: Add the landlord to Calmony
Add the landlord receiving the funds to Calmony as normal, with the following details:
- Full legal name (no abbreviations; middle name not required)
- Personal home address
- Email address
- Mobile number
- Date of birth
- Bank details (account name, account number, sort code, and whether it's a personal or business account)
- Rent payment details (number of managed properties and estimated total monthly rent)
- Employment status and occupation (select 'Landlord' if their occupation isn't listed)
Once the landlord has been added, our system will automatically send an ID&V link to the email address provided. As the landlord won't need to complete this, we recommend letting them and the Power of Attorney holder(s) know in advance so they can disregard it. If it's easier, you can use the email address of a Power of Attorney holder instead.
The Power of Attorney holders don't need to be added to Calmony, as they won't be receiving any funds.
Step 2: Send us the supporting documents
Please email the following documents to support@calmony.co:
- The Power of Attorney documentation covering every Power of Attorney holder
- Photo ID and proof of address for the landlord
- Photo ID and proof of address for each Power of Attorney holder
If more than one person holds Power of Attorney, documents are required for all of them, not just one.
A passport or driving licence is preferred for photo ID. If someone's only photo ID has expired, please send it anyway, and we'll check whether it can be accepted alongside the other documents. Full lists of acceptable documents can be found here:
What happens next?
Once we've received all the documents, we'll pass them to Griffin for manual review and let you know as soon as the landlord has been verified.
If you have any questions, please contact our support team at support@calmony.co.