What Documents Are Accepted as Proof of Address for Calmony Verification?
Griffin accept a specific list of documents as proof of address (PoA). All documents must be genuine and unedited, clearly showing the applicant's name and address. Most must be dated within the last 3 months.
When Griffin cannot automatically match or confirm a person's address during the Calmony verification process, they will request a proof of address (PoA) document.
Basic requirements
All proof of address documents must meet the following criteria:
- Dated within the last 3 months (unless otherwise specified in the list below)
- Submitted in one of the following formats:
- The original, unedited PDF, downloaded directly from the provider's app or website
- A scan of the original document, saved as a PDF or image file (such as a JPG)
- A photograph of a physical document showing all four corners, with all information clearly visible and nothing hidden or obscured
- Screenshots are not accepted, including screenshots converted to a PDF or image file. For digital documents such as online bank statements, please download the original PDF directly from the app or online banking.
Accepted documents
| Document | Requirements |
|---|---|
| Copy of a valid UK Driving Licence | Only accepted if it wasn't already used as proof of identity (PoI) during ID&V. Must be in date and show both the front and back. |
| Bank or Building Society Statement | Must be dated within the last 3 months and clearly show the applicant's name and address. Online statements must be the original PDF downloaded from the bank's app or website, not a screenshot. |
| Utility Bill | Must be dated within the last 3 months and clearly show the applicant's name and address. |
| Benefits or DWP Pension Confirmation | Must be dated within the last 12 months and clearly show the applicant's name and address. |
| Council Tax Bill | Must be issued on or after 6 April for the current tax year and clearly show the applicant's full name and address. Bills issued before 6 April aren't accepted, even if they cover a period starting after that date. |
| HMRC Letter | Must be dated within the last 3 months and clearly show the applicant's name and address. |
| Tenancy Agreement | Must clearly show the applicant's name and address. |
| Council Rent Card | Must clearly show the applicant's name and address. |
| Firearms or Shotgun Licence | Must be valid and clearly show the applicant's name and address. |
| Bankruptcy Order | Must clearly show the applicant's name and address. |
| Mortgage Statement | Must be dated within the last 12 months and clearly show the applicant's name and address. |
| Inland Revenue Notice of Tax | Must be dated for the current tax year (see Council Tax Bill above) and clearly show the applicant's name and address. |
| Solicitor Letter | Must be dated within the last 3 months, be on the solicitor's headed paper, and clearly show the applicant's name and address. Must also include the name and contact details of the solicitor who wrote the letter. |
Important note on driving licences
A driving licence can only be used as proof of address if it wasn't already used as proof of identity during the ID&V process. If a passport was used for the identity check, the driving licence can be used for PoA. However, if the driving licence was used for the identity check, it can't also be used for PoA, and Griffin cannot go back and swap the ID document to a passport to free it up.
If you are unsure
If you're unsure whether a document provided by a landlord or payee meets Griffin's criteria, we (Calmony) can send it to Griffin for confirmation. Contact support@calmony.co and we'll check with Griffin on your behalf.