Skip to content
English - United Kingdom
Sign in
  • There are no suggestions because the search field is empty.

How to Add and Verify a Landlord

A step-by-step guide to adding a landlord and completing their verification

 

Step 1 - Add a landlord payee

You will need to enter the following mandatory details when adding the landlord to the system. All details must be the landlord's own.

  1. Go to Payees → Add, and enter:
    • Full legal name (no abbreviations; middle name not required)
    • Personal home address
    • Email address
    • Bank details (account name, account number, sort code, personal or business account)
    • Employment Status and Occupation (optional at this stage, but we recommend adding now)

Step 2 - Start verification

Once the landlord is added:

  1. Go to Payee Verifications → click Begin Calmony Verify next to the landlord. You'll see that some details are missing. There are two ways to add them:
    • Select Email Missing Details Form → the landlord will receive a form to complete.
    • To add these details manually on the landlord's behalf, see the end of this guide.
  2. Once all missing details are added, the landlord will receive an ID&V (Identity & Verification) link by email, normally within 20-30 minutes. This involves taking a selfie and submitting a photo of an ID document, such as a driving licence or passport.

  3. Once the ID&V link has been completed, the landlord's application will be automatically reviewed by our banking partner, Griffin. Applications are reviewed within 1-4 business days.

Step 3 - Check Verification Status

There's no automatic notification when a landlord is verified - you'll need to check manually. 

Here's how to check:

  1. Go to Payee Verifications
  2. Use the Verification Status filter and select Verified - your landlord will appear here once approved. 

What each verification status means

Status Description
Not Started Verification hasn't been initiated. Click Begin Calmony Verify to get started.
Started - Missing Details The process is underway but some information is still missing. Add the details manually or send the landlord a Missing Details Form. The landlord won't progress until all details are provided.
Submitted for Processing All details have been completed and the landlord has been sent their ID checks - waiting for them to complete it.
Referred ID checks completed, but some details couldn't be auto-verified by Griffin. We'll be in touch within 48 hours to advise what's needed.
Declined Verification was unsuccessful. We'll contact you to explain which details caused the decline and advise on next steps.
Errored Applied automatically if the landlord doesn't complete their ID checks within 30 days of being sent them.

Adding Missing Details Manually

As mentioned earlier, if you'd rather add a landlord's missing details yourself instead of sending the Email Missing Details Form, here's how:

  1. Go to Payees and select the relevant landlord profile
  2. Note the missing details, then click Edit in the top right-hand corner
  3. Fill in the missing details and click Save

Once all missing details have been added, the status will progress to Submitted for Processing. The landlord will then shortly receive an ID&V link to complete. Once submitted, their details are automatically sent to Griffin for approval.

Next steps: