How to Add and Verify a Landlord
A step-by-step guide to adding a landlord and completing their verification
Step 1 - Add a landlord payee
Go to Payees → Add. All details must be the landlord’s own.
Required - you must add these yourself:
- Full legal name (no abbreviations; middle name not required)
- Landlord’s personal home address (where they live, not a rental property or business address)
- Email address
- Bank details (account name, account number, sort code, and whether it’s a personal or business account)
Recommended - add these now if you can:
- Mobile number
- Date of birth
- Managed property count and estimated monthly rent from all properties
- Employment status and occupation
If you don’t have the recommended details to hand, you can request them from the landlord later using the Email Missing Details Form (see Step 2).
Step 2 - Start the verification
Once the landlord is added, go to Payee Verifications and click Begin Calmony Verify next to their name.
If any details are missing, add them in one of two ways:
- Add them yourself: see ‘Adding missing details manually’ at the end of this guide. This is often the more efficient option.
- Send the landlord a form: select Email Missing Details Form, and the landlord will receive a form to complete.
Once all details are in the system, the landlord will receive an ID&V (Identity & Verification) link by email, normally within 20-30 minutes. To complete it, they’ll take a selfie and submit a photo of an ID document, such as a driving licence or passport.
Once the landlord completes their ID&V, their application is automatically reviewed by our banking partner, Griffin, within 1-4 business days.
Step 3 - Check the verification status
There's no automatic notification when a landlord is verified - you'll need to check manually.
- Go to Payee Verifications
- Use the Verification Status filter and select Verified - your landlord will appear here once approved.
What each verification status means
| Status | Description |
|---|---|
| Not Started | Verification hasn’t been started. Click Begin Calmony Verify to get started. |
| Started - Missing Details | Some information is still missing. Add the details yourself or send the landlord the Email Missing Details Form. The application won’t progress until all details are provided. |
| Submitted for Processing | All details are complete, and the landlord has been sent their ID&V link. We’re waiting for them to complete it. |
| Referred | ID checks are complete, but Griffin couldn’t automatically verify some details. We’ll be in touch within 48 hours to advise what’s needed. |
| Declined | Verification was unsuccessful. We’ll contact you to explain which details caused the decline and advise on next steps. |
| Errored | Applied automatically if the landlord doesn’t complete their ID&V within 30 days of it being sent. |
Adding missing details manually
If you’d rather add a landlord’s missing details yourself instead of sending the Email Missing Details Form:
- Go to Payees and select the landlord’s profile
- Note which details are missing, then click Edit in the top right-hand corner
- Fill in the missing details and click Save
Once all details have been added, the status will change to ‘Submitted for Processing’, and the landlord will shortly receive an ID&V link to complete. Once they’ve completed it, their details are automatically sent to Griffin for approval.