Before You Receive Funds: Your Calmony Account Requires at Least One Verified Landlord

Calmony accounts cannot receive funds until at least one landlord profile has been verified. This applies to all Calmony accounts, regardless of your business type. If your business doesn't work directly with landlords - or you simply want the quickest route to activation - we recommend adding yourself or a colleague as a landlord profile to satisfy this requirement, even if you are not a landlord yourself.

 ⚠️ Any payments received before your account is active will be automatically returned to the sender.

Step 1 - Add a landlord payee

You'll need to enter the following mandatory details when adding the landlord to the system, since the Missing Details form doesn't capture some of this information (more on that below). All details must be the landlord's own. 

1. Go to Payees → Add, and enter:

1. • Full legal name (no abbreviations; middle name not required)

1. • Personal home address
   • Email address
   • Bank details (account name, account number, sort code, personal or business account)
   • Employment Status and Occupation (optional at this stage, but we recommend adding now)

Watch our step-by-step video guide: Adding Landlords

Step 2 - Start verification

Once the landlord is added:

1. Go to Payee Verifications → click Begin Calmony Verify next to the landlord. You'll see that some details are missing. There are two ways to add them:
   • Select Email Missing Details Form → the landlord will receive a form to complete.
   • To add these details manually on the landlord's behalf, see the end of this guide. 
2. Once all missing details are added, the landlord will receive an ID&V (Identity & Verification) link by email, normally within 20-30 minutes. This involves taking a selfie and submitting a photo of an ID document, such as a driving licence or passport. 
   
   
3. Once the ID&V link has been completed, the landlord's application will be automatically reviewed by our banking partner, Griffin. Applications are reviewed within 1-4 business days.
   
   

Watch our step-by-step video guide: Verifying Landlords

Step 3 - Check Verification Status 

There's no automatic notification when a landlord is verified - you'll need to check manually. 

Here's how to check:

1. Go to Payee Verifications
2. Use the Verification Status filter and select Verified - your landlord will appear here once approved. 

💡Once you have at least one verified landlord, your account is live and ready to receive funds. Anyone can then pay into the account, but any landlord you wish to pay out to must be verified first.

What each verification status means 

As mentioned earlier, if you'd rather add a landlord's missing details yourself instead of sending the Email Missing Details Form, here's how: 

1. Go to Payees and select the relevant landlord profile
2. Note the missing details, then click Edit in the top right-hand corner
3. Fill in the missing details and click Save

Once all missing details have been added, the status will progress to Submitted for Processing. The landlord will then shortly receive an ID&V link to complete. Once submitted, their details are automatically sent to Griffin for approval.

See also:

• How Do I Verify an Overseas Landlord? 

• How to Add Other Payee Types (Including Contractors, Deposit Schemes & Business Accounts) 

• Making a Fast Payment