Skip to content
English - United Kingdom
Sign in
  • There are no suggestions because the search field is empty.

Before You Receive Funds: Your Calmony Account Requires at Least One Verified Landlord

Calmony accounts cannot receive funds until at least one landlord profile has been verified. This applies to all Calmony accounts, regardless of your business type. If your business doesn't work directly with landlords - or you simply want the quickest route to activation - we recommend adding yourself or a colleague as a landlord profile to satisfy this requirement, even if you are not a landlord yourself.

 ⚠️ Any payments received before your account is active will be automatically returned to the sender.

Step 1 - Add a landlord payee

  1. Go to Payees → Add
    • Full name (unabbreviated)
    • Personal home address
    • Email address
    • Bank details (account name, account number, sort code)
    • Employment Status and Occupation

That's all you need at this stage. Watch our step-by-step video guide: Adding Landlords

 

Step 2 - Start verification

Once the landlord is added:

  1. Go to Payee Verifications → click Begin Calmony Verify next to the landlord. You'll see that some details are missing. There are two ways to add them:
    • Select Email Missing Details Form → the landlord will receive a form to complete.
    • To add these details manually on the landlord's behalf, see the end of this guide. 
  2. Once the missing details have been added, the landlord will shortly receive an ID&V link by email.

  3. Once the ID&V link has been completed, Griffin (our banking partner) typically reviews within 1–4 working days. 

Watch our step-by-step video guide: Verifying Landlords

 

Step 3 - Check Verification Status 

You'll need to check this manually - there's no automatic notification when a landlord is verified.

Here's how to check:

  1. Go to Payee Verifications
  2. Use the Verification Status filter; select Verified - your landlord will appear here once approved. 

💡Once you have at least one verified landlord, your account is live and ready to receive funds. Anyone can then pay into the account, but any landlord you wish to pay out to must be verified first.

 

What each verification status means 

Not Started - The verification process hasn't been initiated yet. Click Begin Calmony Verify to get started. 

Started - Missing Details - The process is underway, but some information is still missing. You can either add the missing details manually or send the landlord a Missing Details Form to complete themselves. The landlord won't move to the next stage until all details have been provided.

Submitted for Processing - All details have been completed, and the landlord has been sent their ID checks - we're just waiting for them to complete it.

Referred - The ID checks have been completed, but some details couldn't be auto-verified by Griffin. We'll be in touch within 48 hours to let you know what's needed.

Declined - The verification was unsuccessful. We'll contact you to explain which details caused the decline and advise on next steps.

Errored - This status is applied automatically if the landlord doesn't complete their ID checks within 30 days of being sent them.

 

Can I manually add any Missing Details showing for the Landlord?

If the landlord's verification status still shows 'Missing Details', you can add the outstanding details yourself. Here's how:

  1. Go to Payees and select the relevant landlord profile
  2. Note the missing details, then click Edit in the top right-hand corner
  3. Fill in the missing details and click Save

Once all missing details have been added, the status will progress to Submitted for Processing. The landlord will then shortly receive an ID&V link to complete. Once submitted, their details are automatically sent to Griffin for approval.