Why hasn't my Calmony payment cleared?
You have likely exceeded your daily payment limit or your single payment limit. The payment will wait until the next day, or you can request a higher limit. To check your limits in seconds, just ask the AI assistant (for AgentOS users).
Check your limits via the AI assistant
Ask the AI assistant (for AgentOS users) what your limits are, and it can confirm them for you.
The defaults sit at:
- Calmony Maximum Payment: £50,000.00
- Calmony Maximum Daily Total: £100,000.00
Check your limits manually
Go to Company Settings, open the Calmony tab, then view Account Limits.
Check if you have hit the limit
Open the account. If the day's total payments have exceeded your Calmony Maximum Daily Total (e.g. £100,000.00), or a single payment is above your Calmony Maximum Payment (e.g. £50,000.00), it will not clear until the following day.
Need a higher limit?
If you require a higher limit, please have the account holder contact support@calmony.co - your request will be sent to Calmony's MLRO, who will review it and, subject to approval, can increase the single payment and/or daily limit.