A payment to my Calmony account bounced back - why?

Returned payments are usually caused by either a missing verified landlord or incorrect bank details on the account - check these in order.

1. Ensure you have at least one verified landlord added to the account

If the account doesn't yet have an active, verified landlord, it isn't considered live and cannot accept incoming payments until verification is complete. This applies to both new accounts and previously active accounts, where your account may no longer have a verified payee on record (if they have been archived, for example).

How to check

1. Open the account in agentOS or Calmony.
2. In the left-hand navigation, select Payee Verifications
3. Use the Verification Status filter and select Verified - any verified landlords will appear here.

See How to Add and Verify a Landlord for guidance if you do not yet have a verified landlord.

2. If you do have a verified landlord, check the bank details

Ask the payer to confirm that the bank account details they're paying to match the details held on the account. Mismatched sort codes or account numbers are a common cause of returned payments.

If the bank details are correct, please contact support@calmony.co and we'll look into this further.