agentOS provides flexible maintenance reporting solutions to suit different agency needs and workflows. Whether you prefer our built-in tools, want to leverage our free tenant portal, need advanced integration capabilities, or have an existing system you'd like to continue using, we can accommodate your requirements.
Built-in Maintenance Features
agentOS includes comprehensive maintenance management functionality at no additional cost, providing everything you need for effective maintenance operations:
- Create and track maintenance jobs
- Assign contractors and monitor progress
- Generate professional job sheets
- Upload documents, quotes, and invoices
- Process payments through maintenance deductions
- Maintain complete maintenance history per property
These features integrate seamlessly with your lettings management workflow and are available to all agentOS users.
MyProp App - Free Tenant Portal
MyProp app is our free, web-based platform accessible on both computers and smartphones, serving as an all-in-one portal for everyone in your system - landlords, tenants, contractors, vendors, and more.
How tenants report maintenance
Tenants can report maintenance issues directly through MyProp app by providing detailed text descriptions of problems, including:
- Specific problem descriptions
- Location within the property
- When the issue was noticed
- Any relevant circumstances
Automatic integration with agentOS
All maintenance requests submitted through MyProp app automatically appear in your agentOS inbox under 'Maintenance Requests', eliminating the back-and-forth of phone calls and emails. This centralised approach ensures no requests are missed and provides a clear audit trail of all reported issues.
Photo upload capability
Currently, photo uploads are not available when tenants report maintenance through the standard MyProp app interface. Tenants provide detailed text descriptions which appear in your agentOS inbox for processing.
However, if photo documentation is essential for your maintenance workflow, this capability is available through Fixflo integration (see below), where photo uploads form part of Fixflo's guided repair reporting process.
Access for tenants
Because MyProp app is web-based rather than requiring app downloads, tenants can access it from any device with a browser. This universal accessibility means higher adoption rates and easier maintenance reporting for your tenants.
For comprehensive information about MyProp app's full capabilities across all user types, see our complete MyProp app guide.
Fixflo Integration
For agencies requiring more sophisticated maintenance management, agentOS integrates with Fixflo in both standard and advanced versions.
What Fixflo provides:
- Guided repair reporting with photo uploads
- Automated contractor assignment based on trade and availability
- Comprehensive audit trails of all maintenance activity
- Detailed management reporting and analytics
- Tenant satisfaction tracking
Fixflo integration requires setup and an account with Fixflo, but provides powerful automation for agencies handling high volumes of maintenance requests. See our complete Fixflo integration guide for detailed information about standard and advanced integration options.
Custom System Integration
If you've already invested in a maintenance reporting system that works well for your agency - such as a different tenant portal or proprietary solution - agentOS can accommodate this preference.
How custom integration works
We can configure MyProp app to replace the standard "report a maintenance issue" button with a direct link to your preferred system's URL. When tenants click to report maintenance, they're taken directly to your chosen platform rather than the standard agentOS maintenance reporting interface.
This approach allows you to:
- Maintain consistency with existing tenant training
- Continue using systems you've invested in
- Leverage MyProp app's other features whilst using your preferred maintenance platform
- Avoid disrupting established workflows during migration to agentOS
Arranging customisation
Custom integration is available as a professional service. To arrange this setup, contact support@agentos.com with:
- Your preferred maintenance reporting system's URL
- Any specific requirements for how the link should function
- The branch or branches where this should be implemented
Our team will work with you to implement the customisation and ensure it integrates smoothly with your existing maintenance workflow.
Important considerations
When using an external maintenance system, you may need to manage maintenance requests outside agentOS depending on the level of integration your chosen system offers. Our support team can advise on the best approach for your specific situation and whether any additional integration is possible.
Choosing the Right Option
Use built-in features if:
- You want a straightforward, included solution
- Your maintenance volume is manageable
- You don't require photo uploads from tenants
- You prefer to manage everything within agentOS
Use MyProp app if:
- You want to reduce phone calls and emails
- You'd like tenants to self-serve
- You want centralised visibility of all requests
- You're happy with text-based issue descriptions
Use Fixflo integration if:
- You need photo documentation from tenants
- You want automated contractor assignment
- You require detailed analytics and reporting
- You handle high volumes of maintenance
- You need comprehensive audit trails
Use custom integration if:
- You have an existing system that works well
- You've invested in training for a specific platform
- You want to maintain current workflows
- You need specific features only your chosen system provides
Need Help Deciding?
If you're unsure which maintenance reporting approach best suits your agency's needs, contact our team:
- Technical support and MyProp functionality questions: support@agentos.com
- New client setup and onboarding guidance: onboarding@agentos.com
We can discuss your maintenance volume, workflow requirements, and help you choose the optimal solution for your agency.