MyProp is agentOS's revolutionary client portal that transforms how your customers engage with your agency. Providing 24/7 access to accounts, documents, and services, MyProp delivers an exceptional customer experience whilst dramatically reducing your administrative workload.
What is MyProp?
MyProp is more than just a portal - it's your competitive edge. This sophisticated, branded web application empowers your clients to access their accounts independently, whether they're landlords monitoring portfolio performance, tenants reporting maintenance issues, contractors managing jobs, vendors tracking property marketing, or buyers searching for their perfect home.
Because MyProp is web-based rather than requiring app downloads, it's accessible via any browser on computers, tablets, and smartphones, ensuring maximum adoption and convenience for your clients.
Who Uses MyProp?
MyProp serves five distinct user types, each with tailored features designed for their specific needs:
Landlords manage their property portfolios with powerful reporting and oversight capabilities
Tenants access tenancy information, report maintenance, and make rent payments
Contractors view assigned jobs, submit invoices, and manage their work
Vendors track property marketing performance and sales progression
Buyers and Applicants search properties, book viewings, and submit offers
For detailed information about features and capabilities for each user type, see our dedicated guides:
- MyProp for Landlords
- MyProp for Tenants
- MyProp for Contractors
- MyProp for Vendors
- MyProp for Buyers
How Clients Access MyProp
MyProp offers two flexible access methods to suit different client preferences:
Premium Direct Access
Your clients enjoy exclusive access through their personalised company portal:
myprop.app/[YOURSHORTNAME]
This branded URL (e.g., myprop.app/harringtonestates) takes clients directly to your agency's portal where they create and then sign in with their credentials. This direct access reinforces your professional identity and provides immediate account access.
Universal Access Option
Clients can alternatively visit myprop.app to see an overview of all their property accounts across different agencies. They simply select your company from their account list to access their portal with you.
This option is particularly useful for landlords or tenants who work with multiple agencies or are managing properties in different locations.
Professional Branding
MyProp automatically transforms to reflect your agency's brand identity:
Custom company logo - Your logo appears prominently throughout the portal
Branded colour scheme - The portal adopts your agency's colours for a consistent brand experience
Professional presentation - Every interaction reinforces your agency's professional identity
Consistent experience - Branding remains consistent across all devices and user types
Clients always know they're interacting with your agency, strengthening brand recognition and client relationships.
Benefits for Your Agency
Reduced Administrative Workload
MyProp dramatically reduces time-consuming tasks:
- Tenants self-serve for maintenance reporting
- Landlords access statements and reports independently
- Contractors manage jobs without constant email exchanges
- Vendors check marketing performance at their convenience
- Buyers book viewings without phone calls
24/7 Client Service
Provide round-the-clock service without round-the-clock staffing. Clients access information, submit requests, and manage their accounts whenever convenient for them, improving satisfaction whilst reducing your team's workload.
Enhanced Client Experience
Modern clients expect digital self-service. MyProp delivers a sophisticated, professional experience that positions your agency as forward-thinking and client-focused.
Complete Transparency
Clients see real-time information directly from agentOS, eliminating the "what's the latest?" phone calls and emails whilst building trust through transparency.
Reduced Errors
Direct system access eliminates transcription errors from phone calls and emails. Information flows directly from agentOS to clients without manual intervention.
Getting Started with MyProp
MyProp is included with agentOS at no additional cost. To enable MyProp for your clients:
- Ensure client records (landlords, tenants, etc.) have valid email addresses in agentOS
- Clients receive automated invitation emails with login credentials (contact support to have this set up)
- They access MyProp through your branded URL or myprop.app
- They're immediately able to access their accounts and relevant features
For detailed setup information and feature configuration, see our user-type specific guides.
Support and Guidance
Technical support and MyProp functionality questions: support@agentos.com
Strategic guidance and new client onboarding: onboarding@agentos.com