What is happening in agentOS for Renters Right Act

The Information Sheet has been generated for all matching tenancies. Just authorise the queue items if you want them to go. For the full guide, see Sending the Renters' Rights Act Information Sheet in agentOS.

The covering email is an editable template, so you can adjust the wording before sending. A new [Staff.CompanyName] merge tag is now available — if you've previously customised this template, please update it to use the new tag.

All English tenancies become Assured Periodic Tenancies — rolling month-to-month with no fixed end date.

• A new Assured Periodic Tenancy agreement type is the only option for new English tenancies; AST and other fixed-term types are blocked
• The Fixed Date field is hidden on new English tenancies
• Renewal and extension options are removed for English tenancies

Rent payment periods on new English tenancies are limited to once, weekly, fortnightly, or monthly. Quarterly, six-monthly, and yearly options are removed.

Non-English tenancies retain all rent period options.

Section 21 "no-fault" notices can no longer be issued on English tenancies.

• Section 21 is removed from the End Tenancy reason dropdown
• New Section 21 notices cannot be issued, and Resend is blocked on existing letters
• Existing Section 21 records remain visible as read-only history for ongoing court matters

Section 8 becomes the route for landlords to seek possession in England.

• New Section 8 end type with a multi-select grounds picker covering the full set of Housing Act 1988 Schedule 2 grounds (mandatory and discretionary)
• Earliest possession date is auto-calculated from the longest applicable notice period across the selected grounds
• Prescribed Form 3 (Notice of Seeking Possession) is generated as an end-notice letter, with the cited grounds available as mail-merge tags for inclusion in your template
• Read-only Section 8 Notice Date is stamped on the tenancy
• Grounds Cited summary appears on the end-notice grid

Ground 7A: by design, the notice date is the earliest date the notice itself permits proceedings — it does not include the 14-day court-rule lead time before a possession claim can be brought. Plan the court application separately.

Section 13 is the route for increasing rent on an English Assured Periodic Tenancy. The workflow:

• Agent enters the Proposed Rent and confirms the Notice Issued Date
• agentOS calculates the Effective Date — at least two months out, rounded forward to a rent-period boundary
• Prescribed Form 4A is generated as a printable letter
• Last Section 13 Date is recorded on the tenancy and shown on the All Tenancies grid as a sortable column

On the effective date, the overnight job auto-applies the new rent: the active rent period is closed at the day before the effective date, and a new period is inserted at the proposed rent. On joint tenancies, the new period is split across all rent-payers in the same shares as the old one — you don't need to re-enter rent shares.

Notices can be Rescinded before the effective date or Voided if they cannot legally take effect (e.g. the tenancy ends first). agentOS auto-voids if the tenancy end date falls before the effective date.

If a Section 13 is issued within twelve months of the last one, agentOS shows a soft warning but does not block the issue.

"Advertised Rent" has been renamed to "Asking Rent" across the UI. This rename applies UK-wide for consistency, and is display-only — underlying field names, database columns, and portal feed contracts are unchanged.

The following changes apply to English tenancies only:

• Offers above the asking rent are blocked, whether being created, edited, accepted, or revised. Offers equal to the asking rent are accepted as normal.
• Advance rent is hidden and rejected on new English tenancies starting on or after commencement. The Advance Required field is hidden on the tenancy layout, and any value entered through other routes is rejected.
• Asking-rent changes are auto-logged as a note on each landlord record, capturing the prior value, new value, tenancy reference, and staff member who made the change.

Non-English tenancies are unaffected — agents can still accept offers above the asking rent and require advance rent.

• Welsh, Scottish, and Northern Irish tenancies are unaffected by every change above
• Existing Section 21 and Section 8 records, letters, dates, and audit trails remain visible and exportable
• Manual rent reductions and other manual rent changes remain available

We'll continue to publish further articles with step-by-step guides for the new workflows, and we'll update this article as the government publishes any final forms and guidance.