What is "Funds Unallocated" and why shouldn't I pay it?
"Funds Unallocated" represents money in your client account that hasn't yet been allocated to a specific person or purpose, so it should always be excluded from payment runs until it's properly allocated.
"Funds Unallocated" represents money in your client account that hasn't yet been allocated to a specific person or purpose.
Why you shouldn't pay it:
You should always exclude "Funds Unallocated" when selecting payees for payment, because it's not actually owed to anyone yet—it needs to be allocated first. Paying unallocated funds would create accounting errors and confusion about where that money should actually go.
What to do if you're unsure:
If you're new to agentOS and uncertain about any balance you see in "Pay People In Credit", check with a colleague or contact support@agentos.com before including it in a payment run. It's always better to double-check than to process an incorrect payment.