Skip to content
English - United Kingdom
Sign in
  • There are no suggestions because the search field is empty.

What Happens When a Customer Enters Insolvency?

 This article is for agentOS customers and for agentOS support staff.

 

Overview

If agentOS becomes aware that a customer has entered any form of insolvency proceedings, including administration, liquidation, a Company Voluntary Arrangement (CVA), or receivership, we are required to act immediately in line with our Terms and Conditions.

This article explains what that means for customers, and what support staff should do when they come across this information.

What we do when we learn of insolvency

As soon as agentOS is notified of, or becomes aware of, insolvency proceedings relating to a customer — whether through direct notification, trade press, or official published notice — we will:

  1. Suspend access to the agentOS software and all associated services with immediate effect.
  2. Raise an invoice for the remaining subscription fees owed under the contract.
  3. Follow our internal accounts process for pursuing any outstanding debt.
  4. Do not discuss contractual or financial implications with the customer.
  5. Forward the information to accounts@agentos.com immediately, including the customer name, the source of the information (e.g. a customer call, a news article), and the date you became aware.
  6. Accounts will take it from there.

        We will take these steps regardless of how we find out. You do not need to contact us directly for this process to begin, though we would encourage you to do so.

        What this means for your data

        Your data remains hosted on agentOS servers during and after suspension. You will retain access to standard exportable reports for the duration of your notice period.

        After termination is confirmed, agentOS will delete your data 90 days later in line with our GDPR obligations, unless you have taken out a data hosting subscription.

        If you need to migrate your data to another system, please refer to our data export guidance. Note that bank account details cannot be mass exported for security reasons and would need to be entered manually into any new system.

        If you are a customer in this situation

        We understand that insolvency is a difficult time. If you are entering administration or any other insolvency process and your agentOS software forms part of your business operations, please contact us as early as possible at accounts@agentos.com so we can discuss your situation and ensure data continuity is handled appropriately.

        For agentOS support staff

        If you become aware that a customer has entered, or is likely to be entering, any form of insolvency, you must:

              Do not wait to confirm the information before notifying accounts. If you have reason to believe insolvency proceedings may be underway, report it straight away.

              Reference

              This process is set out in clause 16.9 of the agentOS Terms and Conditions.

              Version 1.0 | May 2026