What does "processing incoming payments" mean in agentOS?
Processing incoming payments means recording and allocating money received into your client account, primarily tenant rent and council payments, by linking each payment to the correct property and tenant.
As a new agentOS user, "processing incoming payments" is a core daily task you'll perform to keep tenant accounts up to date.
When money comes into your client account—primarily tenant rent payments and council payments—you need to tell agentOS which property and tenant each payment relates to. This ensures the system can correctly update their account balance and payment history.
Think of it as reconciling your bank statement: the money has arrived, but agentOS needs you to confirm where it should be allocated. Without this step, tenant accounts won't reflect accurate balances, and you won't have a clear picture of who's paid and who hasn't.
This is a daily task that forms the foundation of accurate financial record-keeping in agentOS. Once you've processed a payment and linked it to a tenant, the system remembers this connection, making future payments from the same source much quicker to process.
If you're unsure about any payment, it's always better to contact support@agentos.com than to guess—linking a payment to the wrong tenant creates problems that take time to fix.