MyProp app provides tenants with complete tenancy transparency and convenient self-service tools, reducing the need for phone calls and emails whilst giving tenants 24/7 access to important information.
Accessing MyProp as a Tenant
Tenants access MyProp through:
- Your agency's branded portal: myprop.app/[yourshortname], or
- The universal portal: myprop.app (then select your agency)
After signing in, tenants see their tenancy dashboard with property information and available actions.
Complete Tenancy Transparency
Tenants have instant access to comprehensive tenancy information:
Property Details
- Full property address
- Property image
- Instruction reference number
Tenancy Status
- Current tenancy status (e.g., "Let Agreed Tenancy (First Let)")
- Tenancy start date
- Fixed term duration
Rent Information
- Monthly rent amount
- Payment due dates
- Current balance
This transparency means tenants can verify tenancy details without contacting your office.
Smart Maintenance Reporting
Tenants can report maintenance issues through an intuitive request submission system with real-time tracking:
Reporting Issues
To report a maintenance problem, tenants:
- Click the maintenance reporting option in MyProp
- Provide a detailed description of the issue
- Specify the location within the property
- Submit the request
What tenants can report:
- Broken appliances or fixtures
- Plumbing problems
- Electrical issues
- Heating or boiler problems
- Structural concerns
- Any other maintenance needs
Photo Upload Capability
The ability to upload photos depends on your maintenance configuration:
- Standard MyProp maintenance reporting: Text descriptions only
- Fixflo integration: Photo uploads available
For details about maintenance reporting options and photo upload availability, see our Maintenance Reporting Options guide.
Tracking Maintenance
After submitting a request, tenants can:
- See the current status of their maintenance request
- View when the request was submitted
- Track progress through to completion
This self-service reporting reduces phone calls and emails whilst providing tenants with visibility of their maintenance requests.
Payment Functionality
If payment functionality is enabled for your agency, tenants can make payments through MyProp:
Payment Requests When you request a specific payment (such as rent, deposit, or other charges), it appears in the tenant's MyProp portal showing:
- What the payment is for
- The exact amount requested
- A PAY NOW button to complete the payment
General Payments A "Make a payment?" option allows tenants to make payments for any outstanding balance, such as:
- Proactive rent payments
- Settling arrears
- Paying invoices
Payment History Tenants can view their complete payment history including:
- All previous payments
- Payment dates and amounts
- Running balance
For detailed information about how the payment system works, see our Payment App guides.
Digital Document Library
Tenants have 24/7 access to important tenancy documents:
Tenancy Agreements Access to signed tenancy agreements for reference at any time (as long as they are uploaded to Saved Documents)
Property Documents Any additional property-related documentation provided by your agency
This centralised document access means tenants can find important information without requesting copies from your office.
Comprehensive Certificate Management
Tenants can easily view all property compliance documentation:
Gas Safety Certificates Current gas safety certificates with expiry dates
Electrical Inspection Certificates EICR and other electrical safety documentation
EPC Ratings Energy Performance Certificate information
Other Compliance Documents Any additional certificates relevant to the property (e.g., fire safety, HMO licences)
Having instant access to certificates means tenants can provide documentation to relevant parties (e.g., insurance companies) without contacting your office.
Intelligent Appointment System
MyProp provides clear visibility of property-related appointments:
Upcoming Appointments See scheduled appointments including:
- Appointment type (inspections, maintenance, viewings)
- Date and time
Previous Appointments Complete history of all appointments including:
- Date and time
- Appointment type
This appointment visibility helps tenants prepare appropriately and reduces the "when is that inspection?" queries.
Benefits for Your Agency
Providing tenants with MyProp access delivers significant benefits:
Reduced Administrative Workload
- Tenants self-serve for maintenance reporting
- Payment requests handled through the portal
- Document access without manual sending
- Appointment visibility reduces queries
Enhanced Tenant Satisfaction
- 24/7 access to information
- Quick and easy maintenance reporting
- Convenient payment options
- Modern, professional service
Improved Communication
- Maintenance requests captured in writing
- Payment history always available
- Certificates accessible instantly
- Appointment reminders visible
Need Help?
For assistance with tenant portal access or questions about available features, contact support@agentos.com.