What are the sub-domain and email options available in agentOS?
agentOS supports three email setup options: using a sub-domain to link your existing email address, directing all email into agentOS via a new domain, or copying emails from Outlook or Gmail into agentOS. The right option depends on how your agency manages its email.
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Question (Title):
What are the sub-domain and email options available in agentOS?
Subtitle (Quick Answer):
agentOS supports three email setup options: using a sub-domain to link your existing email address, directing all email into agentOS via a new domain, or copying emails from Outlook or Gmail into agentOS. The right option depends on how your agency manages its email.
Detailed Answer:
What Is a Sub-Domain?
A sub-domain is an additional part added to your main domain that allows you to direct people to a different page when used. For example, if your main domain is estate-agents.com, a sub-domain would add a second part to create an address such as glyn@OS.estate-agents.com.
The @OS.estate-agents.com portion can then be set up to point to agentOS, and all emails will be branded to the agent's existing email address.
Your Email Options
There are three ways to configure your email setup in agentOS:
Option 1 — Sub-Domain (Use Your Current Email Address)
This option is for agencies that already have an established email address, for example glyn@estate-agents.com. A sub-domain is added as a second part to your existing domain — for example glyn@OS.estate-agents.com — and set up to point to agentOS so that all emails are branded to your existing address.
How to set up:
Contact your domain provider to create a sub-domain within your current domain name settings and direct it to agentOS.com. For questions about how a sub-domain works or how to create one, check your domain host's support pages, as the process will differ from one domain host to another. Once the sub-domain is set up, contact agentOS support and advise that you have set up a sub-domain, and the team will complete the branded email setup for you.
Technical details: Please refer to the related article on Branded Emails for full technical guidance.
Option 2 — New Domain (Email Your Business Address)
This option is for agencies that do not wish to use Outlook or another external email client outside agentOS. All emails are directed into agentOS directly. The email address used in agentOS would be a branded address — for example glyn@estate-agents.com — set up specifically for use within the system.
How to set up:
If you do not already have a separate domain name for this purpose, you will need to purchase one first. Once purchased, this would be directed to agentOS.com.
Technical details: Please refer to the related article on Branded Emails for full technical guidance.
Option 3 — Copies of Emails Going In to agentOS
This option is for agencies that wish to continue using Outlook or Gmail outside agentOS, but would like emails sent and received in those clients to be copied into agentOS automatically. This keeps your agentOS records up to date without requiring you to change your existing email setup.
How to set up:
This option requires mail server technical support from your own agency's IT support team.
Technical details: TBC — please contact support@agentos.com for further guidance.
For any questions about email setup or sub-domain configuration, contact support@agentos.com.