What are the best practices for managing my Calmony client account?

Check your account balance before scheduling payments, review the Failed Payments section daily, keep on top of unlinked transactions, use clear payment references, and download statements monthly.

Check your account balance before payments
Before scheduling any payments, always confirm your account balance in the Overview section. This helps prevent payment failures caused by insufficient funds.

Check the Failed Payments section daily
Regularly review the Failed Payments section to identify and resolve any payment failures promptly. Failed payments typically occur due to incorrect bank details and must be recreated once the issue is corrected. For help troubleshooting payment failures, see this article.

Review unlinked transactions regularly
Payments received that cannot be automatically matched to a payee appear in the Unknown Payment Sources section. Review this regularly to ensure all incoming funds are correctly allocated.

Use clear, consistent payment references
When making payments, use references that clearly identify the purpose and recipient. Consistent references make reconciliation easier and reduce queries from payees.

Download statements monthly
Monthly statements are automatically generated on the 1st of each month for the previous month. Download and save these promptly for your records and for any audit or compliance requirements.

For assistance, contact support@calmony.co