Payments Received into Closed Accounts
Why a fee applies when Calmony processes a payout from a closed account, and how to avoid it
If you've requested to close an account but a payment is still received into it before the closure is finalised, we can pay that money out on your behalf - but a £1 fee per payment will apply.
Why the fee applies
When you close an account, it can take some time for the closure to be fully processed on Griffin's side. If a payment is received during this period, you'll no longer have access to action it yourself. To pay it out for you, we have to manually add the payment and then authorise it - this takes staff time to action, which is why a small fee is charged.
How to avoid the fee
When you've decided to close an account, please make sure your payers are informed in advance not to continue sending funds to it. This is the most effective way to avoid payments landing in the account during the closure period.