Login Setup: First-Time Access & Credential Resets
If you've received your login details or we've reset your login credentials, follow the steps below to log in and set up your account.
When you log in for the first time, or after we've reset your login credentials, you'll be prompted to set a new password and configure two-factor authentication (2FA). Complete the steps in this exact order:
- Enter your existing (temporary) password
- Enter your new password (must include 8 characters, a number, and a special character) - do not click Save yet.
- Open an authenticator app (such as Google Authenticator or Microsoft Authenticator) and scan the QR code
- Enter the 2FA code generated by the app
- Click Save
- On the following page, enter the new password you created in step 2 to confirm it
Having Trouble Logging In?
See our General Login Troubleshooting guide for steps to resolve access issues.
Still Stuck?
Please contact our support team at support@calmony.co, and we will be happy to assist.