I can't see a landlord I was expecting to pay

If you can't see a landlord you were expecting to pay in "Pay People In Credit", this can happen for several reasons:

Common causes:

The landlord might not have any money to be paid at this time
There might be a settings issue with their profile or payment preferences
They might be paid through a different method in your organisation

What to do:

Please refer to the "Landlord Missing from Pay People In Credit" troubleshooting article for specific steps to diagnose the issue.

If you're new to agentOS: It's also worth checking with a colleague whether that landlord is normally paid via "Pay People In Credit" or through a different method. Some organisations have specific payment arrangements for certain landlords.

If you've checked the troubleshooting article and still can't resolve the issue, contact support@agentos.com.

I can't see a landlord I was expecting to pay—what should I check?

A missing landlord in "Pay People In Credit" might have no money to be paid, or there could be a settings issue—check the troubleshooting article or verify with a colleague.