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How to Get Your Bank Safeguarding Letter for CMP Registration/Renewal

A Bank Safeguarding Letter is a document issued by our banking partner, Griffin Bank, confirming that your client money is held in a designated safeguarded account in accordance with regulatory requirements.

  1. Simply email support@calmony.co to request your Bank Safeguarding Letter, and we'll issue it the same day.
  2. Please also let us know if you need a full or partial statement, as some CMP schemes require this too.

Internal Use Only

 To locate and send the letter: 
  1. Find the client in LetMC Billing (Calmony clients on AgentOS Platform) or Calmony Billing (Calmony clients on Banking Instance) → Accounts → Billing Customers
  2. Search for the client → Billing Accounts → click into the account → Saved Documents
  3. Scroll to the bottom of the page - you'll see the Modulr Bank Safeguarding Letter and Griffin Bank Safeguarding Letter
  4. Identify which account(s) the client holds on the Banking Instance or AgentOS (sort code 04-00-72 for Modulr / 04-36-14 for Griffin). Some clients have both — if so, both letters should be sent. Where a client has multiple accounts, the correct details will auto-populate when the letter is downloaded.
  5. Click Actions next to the relevant letter → Open in Word → Save as PDF → send the Bank Safeguarding Letter(s) to the client
  6. Upload the saved PDF to the client's account in LetMC Billing or Calmony Billing (upload button located at the top of the page).

If the client also requires a statement, go to their Calmony Account → Monthly Statements on the left-hand side of the client's account to download it.