Important: This action is for reversing manually recorded arrears, typically during onboarding setup or when correcting errors. In normal operation, arrears are cleared when you reconcile rent payments through your bank reconciliation.
If you need to reverse rental arrears that were previously recorded manually—perhaps because a payment was received, you're correcting onboarding data, or an error was made—you can remove them using the opposite action.
To remove rental arrears from a tenant's account:
- Click the arrow next to the tenant's name to display available actions
- Select "Make Rent Undue" from the menu (instead of "Make Rent Due")
- Complete the form with the relevant details
- Confirm the action
This will adjust the tenant's balance and remove the arrears from their account in the Tenant Balances report.
When to use this: Only use "Make Rent Undue" during onboarding setup or to correct errors. Once your system is live and processing payments, arrears are automatically cleared through normal bank reconciliation when rent payments are matched to tenant accounts.