How do I record tenant responses to rent chases?
Record tenant responses by adding notes to the tenant's file in agentOS, documenting what they said and any commitments they made.
When a tenant responds to a rent chase (whether by explaining why rent is late, disputing an amount, or making payment commitments), you can record this information in agentOS for proper documentation and record-keeping.
How to record tenant interactions:
Add a note to the tenant's file within agentOS that includes:
- The date and time of their response
- What the tenant said or explained
- Any commitments they made (e.g., payment promises, proposed payment dates)
- Your response to them (if applicable)
Accessing tenant notes:
You can add notes to a tenant record by:
- Opening the tenant's record in agentOS
- Locating the notes section
- Adding a new note with the relevant details
Why record tenant responses:
Recording tenant communications in agentOS creates a clear audit trail and ensures that all team members can see the history of communications with that tenant. This is particularly important if the situation needs to be escalated or reviewed later.
For questions about your organisation's specific procedures for handling different types of tenant responses, contact your manager or refer to your internal procedures.
For system-related questions, contact support@agentos.com.