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How do I record a cash or card payment received from a client in agentOS?

Use the Take a Payment action on the client's profile to record money received in cash or by card. This creates a payment group that can then be reconciled against your bank statement.

The Take a Payment feature is used to record money you have physically received from a client — for example, if a tenant pays their rent in cash or by card at your office. This is distinct from electronic payments that come in via bank transfer.

Important: After taking a cash or card payment, there is an additional step required before you can reconcile it to your bank statement. Please see the article "How do I reconcile a cash or card payment in agentOS?" for the follow-up process.

To take a payment:

  1. Use the search bar to find the client by name (e.g., the tenant's name) and open their profile from the search results.
  2. Once on the profile, click the Actions button in the top right-hand corner.
  3. From the Actions menu, select Take a Payment.
  4. A window will appear showing the client's details and current balance.
  5. In the Will deposit to field, select the bank account the funds are being paid into.
  6. Under Type, select the appropriate payment method:
    • Cash
    • Cheque
    • Online Payment
    • Card
  7. Enter the Amount received.
  8. Add a Description and Card Authorisation Code if applicable.
  9. Click Take a Payment to save.

This creates a payment group on the client's account. The payment will show on their account and affect their running balance, but it will remain as "Unassigned" until it is fully reconciled.

For help with the next step, see: How do I reconcile a cash or card payment in agentOS?

If you need further assistance, contact support@agentos.com.