How do I reconcile one bank statement entry to multiple payment groups in agentOS?
If a single statement entry covers several payment groups, use the Combine feature in your All Payment Groups list to merge them into one total before reconciling.
There may be occasions where a single entry on your bank statement represents several separate payment groups in agentOS — for example, if multiple tenants' payments have been batched together by the bank into one deposit. In this situation, you need to combine the relevant payment groups so that their total matches the statement entry, making reconciliation straightforward.
To combine payment groups:
- Go to Accounts in the top navigation.
- Click Bank Accounts and open your relevant bank account (e.g., your Client Account).
- From the left-hand ladder, select All Payment Groups.
- Tick the boxes to the left of the payment groups you wish to combine.
- Click the Combine button at the bottom of the screen.
The selected payment groups will be merged into a single entry showing the combined total. This merged payment group will then appear as one item when you go to link the statement entry in the Reconcile Statements area.
To split a combined payment group:
If you need to reverse a combination, tick the box next to the merged entry and click the Split button at the bottom of the screen. This will separate it back into the original individual payment groups.
For more information on payment groups, see: What are payment groups in agentOS and how do I manage them?
If you need further assistance, contact support@agentos.com.