How do I reconcile and link bank statement entries in agentOS?
Bank statement entries are reconciled by linking each entry to the correct person or payment group via the Actions menu within Reconcile Statements. The three options you will use most are Link as Once Only, Link as Repeat, and Link as Payment or Deposit.
Reconciling your bank statement in agentOS means matching real-world bank transactions to the correct person or payment group within the system. This is essential for accuracy — it ensures the system mirrors what has happened in your client account, which in turn allows you to depend on agentOS for all your accounting requirements.
Accessing Reconcile Statements
Go to Accounts > Bank Accounts > select your client account > Reconcile Statements in the left-hand menu.
Statement entries can be uploaded manually as a CSV or brought in automatically via Open Banking. To view the linking options for each entry, click the Actions button against the statement entry.
The three main linking options
Link as Once Only Person Electronic Payment This links the statement entry directly to a person's account as a one-time transaction — the person who paid the money into your account, or who you paid money to. Use this for payments that do not recur with the same reference, such as a one-off payment or where a tenant has used a different reference than usual.
Link as Repeat Person Electronic Payment This works similarly to Once Only but additionally saves the payment reference and connects it to the person you are linking it to. Any future statement entry where this same reference appears on your bank statement will be automatically pre-linked to that person, ready for you to simply verify and post. Use this for regular recurring tenant rent payments that arrive with the same reference each month. Once set up, these entries will appear highlighted in blue, indicating they have been previously linked and are ready to post.
Link as Payment or Deposit This links the statement entry to a payment group that has already been created within agentOS — for example, a group generated after processing landlord payments through Pay People in Credit. Use this option to match outgoing landlord or contractor payments on your bank statement to the corresponding payment group in the system.
Posting entries
Once you have linked an entry using any of the above methods, you need to post it to finalise the reconciliation. Unposted entries remain in a pending state and will not be reflected in account balances until they are posted.
For guidance on reconciling, contact support@agentos.com.