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How do I make rent due or undue manually in agentOS?

Rent can be manually made due or undue from the tenant's profile via Actions > Make Rent Due or Make Rent Undue. This should only be done when there is a specific reason to override the system, such as correcting an error or during initial setup.

agentOS automatically calls for rent based on the rent schedule. You should only make rent due or undue manually when there is a genuine reason to do so — for example, if the wrong service type was originally applied, if a small error in setting up the rent schedule has caused a rent to be missed, if you are new to the system and need to manually call a rent it has not yet processed, or if a landlord has agreed to adjust arrears due to a special circumstance.

Making rent due or undue

  1. Open the relevant tenant's profile
  2. Click Actions in the top right corner
  3. Under the Accounting section, you will see both Make Rent Due and Make Rent Undue
  4. Select the appropriate option
  5. A panel will open showing the tenant's current main balance and their current outstanding rent balance
  6. Enter the amount you wish to make due or undue
  7. Review the description field — the system pre-fills a default description referencing the property and period, but you can add or amend this. Bear in mind this description will appear on the landlord invoice, so write only what you would be happy for the landlord to see
  8. Click Make Rent Due or Make Rent Undue to confirm

Viewing the result

The change will be reflected immediately in the tenant's balances on the front profile screen. To see a full record of the action, go to View Accounts on the tenant's profile — the entry will appear there alongside the description you added.

If you are unsure whether manually adjusting rent is the right course of action in your situation, contact support@agentos.com.