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How do I make a payment out to a person in agentOS?

If a person has a credit balance on their account, use the Make a Payment action on their profile to record the outgoing payment. Valid bank details must be saved on the individual before you can proceed.

The Make a Payment feature is used when you need to return a credit balance to a person — for example, returning a deposit overpayment or refunding a landlord. The system allows you to specify the payment details and provide a clear description for the audit trail.

Requirement: The individual must have valid bank details saved on their profile before you can use this feature.

To make a payment:

  1. Use the search bar to find the person by name and open their profile from the search results.
  2. Click the Actions button in the top right-hand corner of their profile.
  3. From the Actions menu, under the Accounting section, select Make a Payment.
  4. A window will appear. Complete the following fields:
    • Bank Account — select the bank account to pay from
    • Payment Type — e.g., BACS
    • Invoicing — select the appropriate invoicing option
    • Cheque Numbers — if applicable
    • Payment Description — provide a clear description for the audit trail
    • Amount — enter the amount to be paid
  5. Click Make a Payment to save.

This creates a payment group on the person's account. Once the physical payment has been made in the real world, you can reconcile the statement entry to this payment group using the "Link as a Payment or Deposit" option in the Reconcile Statements area.

If you need further assistance, contact support@agentos.com.