How do I fix account balance discrepancies in agentOS?
Fixing account balance discrepancies in agentOS involves checking people balances via a custom report, setting up an Accounts Fix contractor, and working through outstanding payments and statement entries. This process should be handled by support staff and requires the client to verify their own people balances.
⚠️ Important: Only the client can check their own people balances. Support staff cannot do this on their behalf.
The following outlines the step-by-step process for resolving account balance discrepancies.
Step 1: Add the People Balances custom report
Ensure the People Balances custom report is added to the client's account. This report gives a full view of all account balances across people records and is the starting point for identifying where discrepancies exist.
Step 2: Set up the Accounts Fix contractor
Create an Accounts Fix contractor record. Any account balances that need to be moved from the main balance can then be transferred to this contractor from the Custom Report screen.
Step 3: Client checks people balances
Ask the client to check their people balances and ensure all tenancies are up to date. They will need to review and confirm balances before any corrections are applied.
Step 4: Address payments out in payment groups
For any payments out that exist in payment groups, combine these together and add an entry on the statement to reconcile against them.