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How do I customise maintenance job status types in agentOS?

agentOS includes three default maintenance job status types — Reported, Actioned, and Closed — and you can add custom statuses to suit your workflow via Object Types in your account settings.

agentOS comes with the following standard maintenance job status types:

  • Reported — the job has been logged and is awaiting action
  • Actioned — work is underway
  • Closed — the job has been completed

You can extend this list with your own custom statuses to better reflect the stages in your own maintenance workflow (for example, "Awaiting Quote", "Parts Ordered", or "Tenant Notified").

To add a new maintenance job status type:

  1. Click the person icon in the top right corner of your screen.
  2. Select Object Types from the menu.
  3. Scroll down to the purple Maintenance section.
  4. Click Maintenance Job Status Types.
  5. Enter the name of your new status in the Name field.
  6. Click Add to save it.

The new status will immediately be available when managing maintenance jobs across your portfolio.

Note: If you need help configuring your maintenance settings, contact support@agentos.com.