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How do I complete my first fee draw down?

Before attempting your first draw down, you should receive training on this process—contact training@agentos.com if this wasn't covered during your onboarding.

Your first fee draw down should never be done alone without training. The draw down feature involves moving money between accounts, and you need to understand how to use it correctly before attempting it independently.

Getting trained on draw downs:

If draw downs weren't covered during your onboarding, contact training@agentos.com to arrange training on this process. Our training team will walk you through the feature and ensure you understand each step before you process your first draw down.

The basic process (once you've been trained):

  1. Navigate to Bank Account, then "Draw Down Paid Sales"
  2. Complete the draw down process following the on-screen instructions
  3. The system will calculate the net amount and VAT (if applicable) that you need to transfer
  4. Transfer these amounts from your client account to your business account (this happens outside the system in your actual bank accounts)
  5. The next day—return to the system and reconcile these transfers using "Link as Payment or Deposit" to match the bank statement entries

Why next-day reconciliation matters:

When you transfer money during the draw down, it appears as a transaction on both bank statements. The next day, you need to reconcile these transfers using "Link as Payment or Deposit" so that the system knows these transactions match up with the draw down you processed. This completes the loop and keeps your accounts accurate.

Building confidence:

Most users feel comfortable processing draw downs independently after completing training and practising the process a few times. Don't rush through the system—take your time to understand each step.

If something goes wrong:

If you think you've made a mistake whilst using the draw down feature, stop and contact support@agentos.com immediately. Don't try to fix it yourself within the system.

For more detailed guidance:

Refer to other articles in the Finance & Accounting section of the knowledge base for additional information on draw downs and reconciliation.