Skip to content
English - United Kingdom
  • There are no suggestions because the search field is empty.

How do I close a tenancy in AgentOS?

To close a tenancy in agentOS, the tenancy must first have a status of Ended. From the property page, go to Actions > Lettings > Close Tenancy, confirm the details in the pop-up window, and select Close Tenancy to complete the process.

Closing a tenancy is the final step in the tenancy lifecycle in agentOS, moving its status from Ended to Closed. This action is only available once a tenancy has already been ended — if the tenancy has not yet been ended, you will need to complete the end tenancy process first before you can close it.

Steps to Close a Tenancy

  1. Open the relevant property page in agentOS.
  2. Ensure the tenancy you wish to close has a status of Ended. The Close Tenancy option will not appear for tenancies in any other status.
  3. Click the Actions button and scroll down to the Lettings section of the menu.
  4. Select Close Tenancy.
  1. A confirmation window will appear, summarising the actions that will be taken. This includes:
    • Whether any bond held is to be returned to the tenant(s)
    • The date on which the tenancy is being closed (which will be recorded in the system's audit reports)
  2. Review the details carefully, then click Close Tenancy in the bottom right-hand corner to confirm.

Once confirmed, the property profile will refresh and the tenancy status will change from Ended to Closed.

Note: If you need to end a tenancy before closing it, please refer to the end tenancy guide first.

If you need any assistance, contact the agentOS support team at support@agentos.com.